Enjoy a hassle-free 14-day return policy for shop credit after receiving your item! A small 10% restocking fee applies, and we’re pleased to offer free return labels for your convenience. As a small family-owned business, we truly appreciate your support and understanding.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn, unused and unwashed. 
• With tags intact.
• In its original packaging.

To start a return simply log into your account with us, find your order and initiate a return for store credit. 

Returns will need to be sent back to us, and we are located in New York, NY (USA). 

Once we accept the return, we will email you a free return label for the original item. After the item arrives, we will inspect it before issuing a refund in the form of shop credit.

Please note:

- We do not carry discount promotions from one order to the next.
- Items sent back without a prior return request will not be accepted.
- Return requests submitted after the 14-day return window are ineligible and will be considered final sales.

We no longer accept exchanges. As a small, family-owned business, our priority is to deliver the best customer experience. We found that managing exchanges became too complicated, so we now offer returns instead. If you need a different item, you can return your purchase for store credit and then buy what you need.

• Your store credit is reflected in your customer account on our website.
• To use it you need to log in first.
• During checkout the store credit option will appear as a payment method during the checkout process. 
• You can then apply your available credit to your order. 
• If your store credit doesn't cover the full purchase, the remaining balance of your order can be paid using another payment method, such as a credit card.
• At Lillies Dream, store credit never expires.

Please note that the 15% welcome promo code cannot be applied to future orders, even if you are reordering to replace an item for a different size, color and/or style.

We encourage checking the size chart, the Garment Measurements + Fit chart, and the fabric thickness information provided for each item before placing your order to ensure the best fit and satisfaction for your child.

We take great pride in our high quality standards and thorough quality control before shipping our products. However, there are rare instances when a defective or incorrect item may arrive.

Please inspect your order upon reception and contact us as soon as possible within the 14-day return window if the item is defective, damaged, or if you receive the wrong item. 

To help us evaluate the issue and make it right, we kindly ask that you provide proof of the problem along with photographs. For assistance, please contact us.

• Our damages policy for domestic orders is to issue a label to return the item to us and send a replacement if available, or if possible, repair the item in-house for free. And if none of these are possible we wil issue a refund.
• Our damages policy for international orders is to issue a refund. At this time we are unable to offer replacements or in-house repairs to international customers.

We do not accept cancellations.

Unfortunately, we cannot accept returns on final sale items, custom orders or gift cards.

We appreciate your understanding that all international sales are final. This policy is in place due to the additional costs associated with shipping and customs. Thank you for your support! If you need any assistance, please don’t hesitate to contact us, and we’ll do our best to help you.

During busy shopping periods, there may be rare instances where we accidentally oversell our inventory due to the high volume of customers on the site.If this occurs with your order, our customer support team will reach out to you as soon as we confirm the issue. We are committed to resolving any oversold items, but please note that it may take some time, as we need to process all orders and may not identify the oversold item immediately.Thank you for your patience and understanding!