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Need help with sizing, returns, or anything else? We're here for you.
Contact us by using the form below with your enquiry, and we'll get back to you within 24 hours.
Most frequently asked...
Find answers to common questions.
Our sizes fit true to size, with some allowance for growth. It's best to refer to our size chart before ordering, ensuring you focus on height measurements rather than age.
After measuring your child from the top of their head to the floor while standing, please refer to our sizing chart. Focus on height rather than age. If your child is between sizes, we recommend sizing up to ensure the garment fits for a longer time.
We gladly accept exchanges! Items must be returned in perfect condition within 14 days of receiving them.
Customers are responsible for the postage costs when sending the original item back to us. Once we receive the returned item, we will send out the replacement at no extra charge.
To purchase a Return Label within the USA at our special rates, please contact us, and we will send you an invoice. After payment is completed, we will provide you with a Return Label. The rates are as follows:
- $5.00 for up to 2 garments
- $6.50 for 3 or more garments
We are unable to accept exchanges or returns for international orders.
We take pride in our fast shipping, and in some cases, we ship on the same day if orders are received before 12pm EDT. Typically, we send out orders within 1-2 days.
A tracking number will be provided as soon as your order has shipped.
For further information, we recommend reviewing our shipping policies.
Yes we do! Some orders to Europe can arrive in around 8 business days. However, packages can get delayed pending customs clearance for a number of reasons, and we unfortunately have no control over any such delays. Therefore, please plan conservatively and expect arrival times of 8-15 business days after your order is placed.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lillies Dream is not responsible for these charges if they are applied and are your responsibility as the buyer and importer.