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FREQUENTLY ASKED QUESTIONS
Here are our most frequently asked questions.
If you can't find what you're looking for please contact us at anytime, we will love to hear from you.
COLLECTIONS
- The process begins in our small studio in NYC where each piece is carefully designed. After the design is meticulously perfected, we order samples from our certified, ethical, women-run facility in China. When the samples are received, more attention is given to perfecting the fit and the sewing methods employed in the construction of the garments prior to moving forward with an order for a capsule collection.
- When it comes to fabric choices, our primary focus is on sustainability and biodegradability. That's why we solely rely on100% natural fabricslike linen and cotton. By partnering exclusively with trusted suppliers, we are able to obtain the purest cotton and linen materials. These premium fabrics guarantee gentle care for children's delicate skin without causing any harm to the environment.
- Yes. To maintain a plastic-free environment, we deliberately avoid using plastic for closures such as buttons and zippers. Instead, we have chosen biodegradable and lead-free snaps and buckles. This ensures that your dressing experience is not only effortless but also environmentally conscious.
- With our clothing, we take great care in designing various adjustment options to guarantee a perfect fit and accommodate your child's growth. Our aim is to provide a true-to-size look that offers versatility for their changing needs.
- Waistbands are either elastic or wide enough to accommodate growth. Additionally, the pant leg cuffs can easily be unrolled, and our straps can be extended for added length as your child grows.
- We believe that children's clothing should be both flattering and comfortable. That's why our Grow-With-Me designs are created to flatter smaller body types and allow room for growth, ensuring comfort throughout the day.
- Quality is our top priority. Our commitment to producing high-quality garments is evident in our meticulous attention to detail, our choice of fabrics and the use of superior tailoring methods, guaranteeing long-lasting durability.
- Slow fashion is at the heart of what we do. We strive to design pieces that will stand the test of time, allowing them to be cherished and passed on from one generation to the next.
- Yes. By pre-washing all our pieces, we guarantee that they will stay true to their shape after laundering and minimize shrinkage.
Orders
- Please read our shipping policies for more information.
- When it comes to shipping your order, we're committed to using only biodegradable and recycled materials for packaging. Additionally, we promote eco-friendly practices with our suppliers by actively encouraging them to use environmentally-conscious shipping methods, such as shipping garments in bulk rather than individually wrapping them in a plastic bag.
- Once your order has been shipped, you will receive an email at the address you provided during checkout. This email will contain your tracking number.
- If you created a customer account during checkout, you will easily be able to track your order there.
- Please note: A tracking number will not always be available when shipping international.
- Yes. We like to combine orders whenever possible but sometimes due to our emphasis on quick shipping we are not able to do so.
- We're thrilled that you've chosen our shop to send a gift to someone special. We've made it simple for you to include a personal note with your package. Just enter your message during checkout and we'll take care of the rest. We will gladly handwrite your heartfelt words onto a recycled Kraft card and add it to your order. Because we care about the planet, we don't include a paper invoice in our packages. So it's super easy to send gifts from our store!
- When buying a gift card, you'll be able to include a personal message of your own. This sweet little extra lets you send the gift straight to your special someone with a heartfelt note from you.Send a Lillies Dream gift card.
Returns
- As a small family-owned business with limited inventory, we are unable to accommodate the purchase of two different sizes for home trials.
- Please refer to our Return policy here.
- In order to ensure a perfect balance between quality and affordability, we are unable to cover costs for refunds at this time. Our primary objective is to provide you with the best value for your investment while prioritizing fair pricing.
- As a small, family-owned business, our priority is to deliver the best customer experience. We found that managing exchanges became too complicated, so we now offer returns instead. If you need a different item, you can return your purchase for store credit and then buy what you need.
- We truly wish we could, but as a small family-owned business, our inventory is limited and sells out quickly. That's why we provide detailed measurements for all our garments, helping you find the best fit for your little one. We recommend selecting the right size based on our size chart and measurements rather than just your child's age, as children grow at different rates.
- Due to our efficient order processing and shipping procedures, we are unable to accommodate cancellations once an order has been placed.
- However, if you happen to notice right away that you've made a mistake with your order, please don't hesitate to contact us. We'll try our best to help you!
PROMO CODES
- We do not accept promo codes for orders that have already been placed. All promotions must be applied at the time of purchase.
- The 15% welcome promo code is a one-time use offer and cannot be applied to exchanges, so we encourage you to check the size chart before placing your order.
STORE CREDIT
- Log in to your customer account on our website.
- You will see your current store credit balance reflected.
- Log in first: You must be logged into your customer account to see and use store credit.
- During checkout: The store credit option will appear as a payment method during the checkout process.
- Apply it: You can then apply your available credit to your order.
- At Lillies Dream, store credit never expires.
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*Please note that this promo code is for one-time use only and cannot be applied to exchanges.