• Our garments are thoughtfully designed in our small studio in New York City. Each piece goes through an extensive development process, including multiple rounds of sampling and fit adjustments, to ensure quality, comfort, and longevity

• We work with a carefully selected, ethical production partner and produce our collections in small batches, allowing us to maintain close oversight of construction, materials, and finishing details

• When it comes to fabric choices, our primary focus is on sustainability and biodegradability. That's why we solely rely on 100% natural fabrics like linen and cotton. By partnering exclusively with trusted suppliers, we are able to obtain the purest cotton and linen materials. These premium fabrics guarantee gentle care for children's delicate skin without causing any harm to the environment

• Yes. To maintain a plastic-free environment, we deliberately avoid using plastic for closures such as buttons and zippers. Instead, we have chosen biodegradable and lead-free snaps and buckles. This ensures that your dressing experience is not only effortless but also environmentally conscious

• With our clothing, we take great care in designing various adjustment options to guarantee a perfect fit and accommodate your child's growth. Our aim is to provide a true-to-size look that offers versatility for their changing needs
  
• Waistbands are either elastic or wide enough to accommodate growth. Additionally, the pant leg cuffs can easily be unrolled, and our straps can be extended for added length as your child grows
  
• We believe that children's clothing should be both flattering and comfortable. That's why our Grow-With-Me designs are created to flatter smaller body types and allow room for growth, ensuring comfort throughout the day

• Quality is our top priority. Our commitment to producing high-quality garments is evident in our meticulous attention to detail, our choice of fabrics and the use of superior tailoring methods, guaranteeing long-lasting durability
  
• Slow fashion is at the heart of what we do. We strive to design pieces that will stand the test of time, allowing them to be cherished and passed on from one generation to the next

• Yes. By pre-washing all our pieces, we guarantee that they will stay true to their shape after laundering and minimize shrinkage

• Please read our shipping policies for more information

• When it comes to shipping your order, we're committed to using only biodegradable and recycled materials for packaging. Additionally, we promote eco-friendly practices with our suppliers by actively encouraging them to use environmentally-conscious shipping methods, such as shipping garments in bulk rather than individually wrapping them in a plastic bag

• Once your order has been shipped, you will receive an email at the address you provided during checkout. This email will contain your tracking number
  
• If you created a customer account during checkout, you will easily be able to track your order there
  
• Please note: A tracking number will not always be available when shipping international

• Yes. We like to combine orders whenever possible but sometimes due to our emphasis on quick shipping we are not able to do so

• We're thrilled that you've chosen our shop to send a gift to someone special. We've made it simple for you to include a personal note with your package. Just enter your message during checkout and we'll take care of the rest. We will gladly handwrite your heartfelt words onto a recycled Kraft card and add it to your order. Because we care about the planet, we don't include a paper invoice in our packages. So it's super easy to send gifts from our store!
  
• When buying a gift card, you'll be able to include a personal message of your own. This sweet little extra lets you send the gift straight to your special someone with a heartfelt note from you.Send a Lillies Dream gift card

• As a small, family-run brand producing limited quantities, we’re unable to support ordering multiple sizes for at-home trials, as this can prevent other customers from purchasing and disrupt our inventory

• If you’re unsure about sizing, we encourage you to review our Size Chart and Garment Measurements + Fit information, or reach out to us before ordering — we’re always happy to help guide you to the best size

• Please refer to our Return policy here

• As a small, family-run brand producing limited-quantity garments, we’re unable to offer refunds. Our pieces are made in small batches, and accepting refunds would impact our ability to manage inventory fairly and continue producing thoughtfully made collections

• For eligible returns, we offer store credit (never expires) so you can choose another piece from a future collection

• As a small, family-run brand producing limited quantities, we don’t offer direct exchanges. Holding items for exchanges can prevent other customers from purchasing and disrupt inventory availability

• Instead, eligible returns are issued as store credit (never expires), allowing you to place a new order for the size or style you need, subject to availability

To help ensure the best fit, we encourage reviewing our Size Chart and Garment Measurements + Fit information before purchasing. If you’re unsure about sizing, please reach out before ordering — we’re happy to help.

• Due to our limited inventory and small production runs, we’re unable to hold items or reserve sizes. Our pieces often sell out quickly

• To help you choose the best fit, we provide detailed Size Charts and Garment Measurements + Fit information for every style. We recommend selecting your child’s size based on measurements rather than age, as children grow at different rates

• Orders are processed quickly, and for this reason we’re unable to accept cancellations once an order has been placed

• If you notice an error immediately after checkout, please contact us as soon as possible. While we cannot guarantee changes or cancellations, we’ll review your request if the order has not yet entered processing

• We do not accept promo codes for orders that have already been placed. All promotions must be applied at the time of purchase

• The 10% welcome promo code is a one-time use offer and cannot be applied to exchanges, so we encourage you to check the size chart before placing your order

• Your store credit balance is available in your customer account
  
• Simply log in to your account on our website to view your current store credit at any time

• To use your store credit, log in to your customer account and proceed to checkout as usual. Your available store credit will appear as a payment option during checkout
  
• If your store credit does not cover the full order total, you can pay the remaining balance using another payment method, such as a credit card
  
• Store credit cannot be exchanged for cash or refunded to the original payment method

• Store credit never expires and can be used at any time toward future purchases