Shipping
When you shop with Lillies Dream, you can trust us to prioritize prompt delivery. We understand the importance of getting your order to you as quickly as possible, so we handle each order with great care and process it in a timely manner.
Processing time
We appreciate your order and want to make sure you receive it as quickly as possible. Our goal is to process and ship your items within 1 to 2 business days. However, during high-demand periods such as sales, the release of a new collection or holiday rush, there may be a slight delay of an additional day or two. Rest assured, we're working tirelessly to get your order to you with the utmost care and efficiency.
Delays
While we make every effort to ensure timely delivery of your order, please understand that there may be unforeseen circumstances beyond our control that can cause delays.We are not responsible for delays, false deliveries, loss or theft of your package once shipped and is in the hands of the postal service.
In case you encounter any issues, please feel free to reach out to our support team for assistance.
International orders
All orders are shipped from the United States.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lillies Dream is not responsible for these charges if they are applied and are your responsibility as the buyer and importer.
Refusal to pay customs or duties does not constitute a valid return and will not be accepted.
You can contact your local customs office for more information.
Order Delivery Timeline
We offer free Economic shipping with USPS for all orders above $100. On average, orders arrive in 3 to 6 business days after they have been processed and shipped.
Please note: this method of shipping includes a tracking number but does not come with insurance. To add insurance to your package please upgrade your shipping method to Priority or Express at check out.
If you need your order to arrive sooner, choose Standard or Express at checkout for an additional charge.
We ship from NY so depending on your location shipping times will vary.
- Standard will typically take 2 to 4 days.
- Express will take 1 to 2 days.
Please note: both these methods include insurance plus a tracking number.
We offer free international shipping with USPS for all orders above $200. On average, orders arrive in 7 to 10 business days after they have been processed and shipped.
Other shipping rates and carriers will be available for purchase at checkout.
Please note: A tracking number will be included with shipment.
We offer free international shipping with USPS for all orders above $200. On average, orders arrive in 8 to 18 business days after they have been processed and shipped.
Other shipping rates and carriers will be available for purchase at checkout.
Please note: A tracking number will not always be available when shipping international.
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lillies Dream is not responsible for these charges if they are applied and are your responsibility as the buyer and importer.
• Refusal to pay customs or duties does not constitute a valid return and will not be accepted.
Please contact us if you have any other questions and we'll be happy to assist you.
