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Shipping

We ship from New York City to customers across the United States and to many destinations around the world.

Domestic orders over $120 qualify for free shipping.

We know waiting for a new Lillies Dream piece is the hardest part, so we get orders on their way as quickly as possible. Here is everything you need to know about shipping and delivery.

Processing and delivery

Orders placed before 12 p.m. Eastern Time are usually shipped the same business day. Orders placed after noon, over the weekend, or on a holiday will normally ship the following business day.

During launches, sales, and particularly busy periods, processing may take a little longer.

Domestic orders typically arrive within 2–5 business days after they have shipped. Delivery times are estimates and may be affected by weather, holidays, or carrier delays.

Tracking your order

You will receive a shipping confirmation with tracking information as soon as your order is on its way.

Tracking may be limited once an international package reaches its destination country. Certain postal services do not provide full tracking, and we cannot guarantee updates when this service is unavailable.

Tracking pauses

Tracking updates can occasionally pause while a package is still moving through the USPS network. Adding your email address to the USPS tracking page may help trigger further updates, although this does not always work. In most cases, the package is still on its way and tracking will resume at the next facility.

Marked as delivered

USPS may sometimes mark a package as delivered before it actually arrives. These packages often appear later that day or within the next few days. Please allow a little extra time and check with your local carrier or post office if it still has not arrived.

Shipping insurance

Our standard shipping options may not include insurance. For additional protection, particularly for international or higher-value orders, we recommend selecting an insured shipping service.

Once a package has been confirmed as delivered, Lillies Dream cannot be responsible for loss or theft. Please check around your property and contact your local postal carrier or post office directly if you are unable to locate it.

International orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges collected by their country. These charges are not controlled by Lillies Dream and may not be included in the amount paid at checkout.

Orders refused, abandoned, or left unclaimed because customs charges have not been paid are not eligible for a refund, return, or store credit.

Due to the additional customs procedures, duties, and costs involved, international orders are considered final sale except where otherwise required by applicable law.

Shipping addresses

Please check that your shipping address is complete and correct before placing your order. Once an order has shipped, we cannot guarantee that it can be redirected or changed.

Lillies Dream cannot be responsible for packages delayed, returned, or delivered incorrectly because an incomplete or incorrect address was provided.

Still have a shipping question?

Contact us before placing your order, or include your order number if your package is already on its way.

Contact us